Review - Review on 's service

Reviewer: The Mosso Excuse

Pros:

Mosso USED to be awesome and their support WAS willing and able to assist on all matters. Their support response WAS also second to none....

Cons:

Now that Rackspace has infiltrated every bit of Mosso - their attitude towards the customer has shifted from "how can we help you" to "we're a big corperation, so we will help you in a half-ass manner cuz we know losing your biz is insignificant"

Other Thoughts:

MOSSO NO LONGER CARES ABOUT ITS CUSTOMERS!!!!!

Like the customer below, I was sick of them doing maintenience on the MySQL clusters and taking my site offline. I called to ask whats up and if there was a better MySQL cluster to be on...and Mosso used their new favorite excuse - "I cant answer that question, email am@mosso.com (Mosso account manager) and they will answer it for you"

This is a total BS answer and heres why: Your supposed "Mosso Account Manager" doesn't exsist. If am@mosso.com responds to your email at all (50% of the time they dont), it is 3-4 weeks later and their answer is just another pointless question

am@mosso.com answers all your questions with more questions - nothing ever gets done!!! It just buys Mosso more time!!!